Can the telematics device be fitted to all cars?
Yes, the telematics device can be fitted to all cars.
Where is the telematics device fitted in my car?
The telematics device is fitted discreetly (usually under the dashboard) in an optimal position for your make and model of car.
Will the telematics device damage my car?
No, the telematics device is professionally installed and doesn't affect the vehicle's warranty.
How do I get the telematics device installed?
Our installation team will contact you by phone and text to arrange a time and date for the installation. An engineer will then come to install the device at a time and place that is convenient for you. Installation takes around 40 minutes.
How much does it cost to have the telematics device installed?
We provide the telematics device free of charge.
Do I own the telematics device once it's installed?
No, we own the telematics device.
How do I earn reward miles and purchase extra top up miles?
Do I have to remove the telematics device if I sell my car?
No, we will remotely deactivate the device if you sell your car or cancel your insurance policy. You must make sure that you tell anyone who buys your car that the device is installed even though it will be deactivated not be collecting data.
Does the telematics device know where I am?
Yes, as with any GPS device such as a mobile phone, the device does send location data, but this is not fed through in real-time. We do not use this data unless your car is stolen, and the theft tracking feature is activated.
Is there a restriction on how many miles I can drive?
When you purchase an Its4women Telematics policy you choose how many "Policy miles" you require for the year. Throughout the policy term, you have the potential to earn “Reward miles” based on your driving behaviours and the annual number of policy miles selected.
If you require more miles than the total of your "Policy miles" and "Reward miles", you can purchase "Top-Up miles" in bundles of 250, 500 and 1000. You can see the cost per mile via your manage my policy.
What happens if I have miles left when my policy is due for renewal?
If you have "Reward miles" or "Top-Up miles" left when your policy is due to renew these are carried forward into the next year. However, if you have "Policy miles" left, these are lost and not carried forward. There is no financial exchange for lost miles.
In what order are miles used up?
There are three different types of miles, "Policy miles", "Top-Up miles" and "Reward miles". You use your Policy miles first, followed by “Top Up” miles and “Reward” miles. Policy miles are the only ones that may not be rolled over to next year’s renewal. After renewal, any rollover miles from the previous year are used first before your new Policy miles.
What happens to my insurance if the telematics device stops working?
The technology in the device allows us to fix it remotely in over 90% of cases, if that is not possible, we will send an engineer to identify the problem and fix it or replace the device. Whilst the device is not operating no driving behaviour will be collected, so your overall score will not be affected.
Do you share the data with any third parties?
We only share the data with those companies required to provide the services under the policy, such as the device provider. Other than where we may be required to disclose any information, we hold by a relevant law enforcement or regulatory authority, we will not disclose any specific information we hold about you unless you have expressly authorised us to do so.
Can the data collected be used to defend me if I'm involved in an accident?
If the data helps to indicate that you were not at fault for an accident, we will try to use it to defend you.